MOACUT Refund Policy

This Refund Policy explains the cancellation and refund terms that apply to paid MOACUT subscriptions (Pro, Enterprise).

1. Payment Processing

Payments for paid MOACUT subscriptions are processed through Paddle. Paddle handles payment processing and related transaction services. Applicable taxes, payment methods, and certain transaction terms may vary depending on customer location.

2. Subscription Renewal

Paid MOACUT subscriptions automatically renew according to your selected billing cycle until canceled. Monthly subscriptions renew monthly and annual subscriptions renew annually. To prevent renewal charges, cancel before your next billing date.

3. Subscription Cancellation

You may cancel your subscription at any time. Cancellation stops future automatic renewals, and you retain access to paid features until the end of your current paid billing period. Canceling does not automatically refund completed payments.

4. Refund Requests & Evaluation

Refund requests are reviewed on a case-by-case basis. Refunds may be considered under circumstances such as:

• Duplicate or erroneous billing transactions
• Incorrect charges caused by a billing system error
• Paid features being unavailable due to a verified technical issue attributable to MOACUT
• Circumstances where applicable statutory consumer protection law mandates withdrawal or refund rights
• Other situations where MOACUT or Paddle reasonably determines a refund is appropriate

5. How to Request a Refund

To submit a refund inquiry, please email your purchase email address, Order ID / Transaction ID, and reason for request to contact@moacut.com or reach out via Paddle Buyer Support.